Shipping Processing Time
All orders are completed within a couple of business days. The delivery time is not extended on weekends, or during major holidays. Shipment charges are considered based on the weight of the parcel and the zip code of the delivery address. Kindly verify that the shipping address is correct and complete prior to finalizing your order. Wrong or incorrect addresses could result in delays or lost shipments.
Aries Hemp will not deliver to P.O. Boxes or APO/FPO addresses.
Shipment Confirmation & Order Tracking
Aries Hemp will send you a Shipping Confirmation email after your package has been shipped, which will include the tracking number(s). Tracking numbers will become visible at UPS's website within 24 hours.
Delivery delays can intermittently transpire. UPS is not able to ship on Sundays.
If your package arrives with noticeable shipping damage and the products are damaged, as well, kindly contact our customer support team at firstname.lastname@example.org for a replacement order. Kindly save any packaging materials or damaged items.
Orders damaged during shipment transit must be reported within 3 days of receiving the order to be eligible to receive a replacement. Refunds cannot be made for items that have been damaged in shipping.
Return and Refund Policies
The Return and Refund Policies provide specific information on methods and options for returning your damaged order.