Thank you for shopping with Aries Hemp!

If you're not happy with your purchase we're here to assist you.

Replacements

Aries Hemp takes customer satisfaction extremely seriously. Check your Aries Hemp shipment carefully upon delivery to ensure that it isn't damaged during the shipping process. Any claims regarding damaged product(s) are due within three days of receiving the product by sending an email to info@ariesvape.com. It is necessary to give specific details (including pictures) in the event of a product being damaged during shipping in order to be eligible for a replacement. No refunds will be given in the event of damaged products in shipping.

Returns and Refunds

You can request a reimbursement of the total purchase cost of the product you returned, less the shipping cost. We only accept returns on items bought direct from Aries Hemp. Refunds and returns must be made within 14 days from the received date. In order to be eligible for a refund, the product returned must be returned in its original packaging, in good condition, and undisturbed. The customer is responsible for return shipping.

After we have received the item, we'll examine it and inform you about what the state of your refund is. If your refund is accepted then we'll initiate the process of refunding the credit card you used to pay (or your original way of paying). The credit will be issued according to the bank. Most funds are returned within 5 to 7 working days.

Return requests should be sent to info@ariesvape.com.

Include the following information in your email for return requests:

  • Your order number
  • The name that appears on the order
  • Telephone number
  • Email address
  • Your return address for shipping
  • The main reason behind the return

Exchanges

We cannot offer exchanges at any time, so make sure you carefully review the details of your purchase prior to completing your purchase.

If you believe you received the wrong product, you must notify us within 48 hours of receiving the product at info@ariesvape.com.

Contact Us

If you have any queries about how to return the item to us, please fill visit our Contact Us page.

 

Aries Hemp

info@ariesvape.com

(+1) 732-595-8375